At LUNAZEE, every fragrance is crafted with precision and care. Due to the personal nature of perfumes, we maintain a strict but fair returns policy to ensure product integrity and customer satisfaction.

Returns Eligibility

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging
• The return request must be made within 14 days of delivery
• The product must be in resaleable condition

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used fragrances
• Products with broken seals
• Items damaged after delivery

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide your order number and clear photos of the issue
• We will arrange a replacement or full refund at no additional cost

Return Process

To initiate a return:

1. Email orders@lunazee.co.uk with your order details
2. Wait for return approval and instructions
3. Securely package the item and ship it to the provided address

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds are issued to your original payment method
• Shipping costs are non-refundable, unless the item is faulty or incorrect

Exchanges

We do not offer direct exchanges. If you wish to try a different fragrance:

• Please return your item (if eligible)
• Place a new order separately

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider first
• Contact your card issuer, as processing times may vary
• If the issue persists, contact us at orders@lunazee.co.uk

Contact Us

For any questions regarding returns or refunds:

• Email: orders@lunazee.co.uk
• Phone: +44 161 272 8510
• Hours: Mon – Fri, 9:00 – 18:00