Shipping & Delivery

At LUNAZEE, we ensure every fragrance reaches you with the same care and precision with which it was crafted. Our delivery process is designed to be secure, efficient, and transparent.

Order Processing

  • All orders are processed within 1–2 business days
  • Orders are dispatched Monday to Friday (excluding public holidays)
  • You will receive a confirmation email with tracking details once your order has been shipped

During peak periods, processing times may be slightly extended.

Shipping Options & Delivery Times

We offer reliable delivery services to ensure your order arrives safely:

United Kingdom

  • Standard Delivery: 2–4 business days
  • Express Delivery: 1–2 business days

International Shipping

  • Standard International: 5–10 business days
  • Express International: 3–7 business days

Delivery times may vary depending on destination and customs processing.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected delivery method.

  • Free shipping may be offered on qualifying orders during promotional periods
  • Any applicable shipping charges will be clearly displayed before payment

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email.

You can also track your order anytime through the “Track Your Order” page on our website.

Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are determined by your local customs authority and are not controlled by LUNAZEE

Delays caused by customs clearance are outside our control.

Delivery Issues

If you experience any issues with your delivery:

  • Incorrect address submissions are the responsibility of the customer
  • If a package is returned to us, additional shipping fees may apply for redelivery

If your order is delayed, lost, or marked as delivered but not received, please contact us and we will assist in resolving the issue.

Contact Us

For shipping-related enquiries:

  • Email: orders@lunazee.co.uk
  • Phone: +44 161 272 8510
  • Hours: Mon – Fri, 9:00 – 18:00